Updated Jan-2024 Pass CIS-SAM Exam - Real Practice Test Questions
Download Free ServiceNow CIS-SAM Real Exam Questions
NEW QUESTION # 28
On the License Workbench, which of the following is defined as the "Estimated cost of remediating non-compliance"?
- A. Over-licensed cost
- B. True-up cost
- C. Reconciliation cost
- D. Software spend
- E. True-down cost
Answer: D
NEW QUESTION # 29
Which of the following are NOT tabs available on the License Workbench? (Choose three.)
- A. Publishers Out of Compliance
- B. Publisher Compliance
- C. Pinned Publishers
- D. Publisher License Metrics
- E. Publisher Software Models
- F. All Publishers
Answer: B,D,E
NEW QUESTION # 30
HOTSPOT
Match terms with the definitions related to Strategic Conformance:
Hot Area:
Answer:
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/london-software-asset-management/page/product/software- asset-management2/task/t_AddASoftwareEntitlement.html
NEW QUESTION # 31
The baseline sam_admin role contains the additional roles of: sam_user, asset, and procurement_user, and which of the following? (Choose two.)
- A. entitlement_manager
- B. itil
- C. contract_manager
- D. sam_developer
- E. model_manager
Answer: C
NEW QUESTION # 32
If a value from an import does not exist in ServiceNow and the import should not create a new record, which option should be selected?
- A. Ignore
- B. Create
- C. Delete
- D. Reject
Answer: B
NEW QUESTION # 33
The Software Asset Management Content Service is automatically enabled and cannot be opted out.
- A. False
- B. True
Answer: A
NEW QUESTION # 34
You can view IBM, Microsoft, Oracle and VMware license metrics as part of ServiceNow standard baseline configuration features.
- A. False
- B. True
Answer: A
NEW QUESTION # 35
Additional Software Model Lifecycles phases can be added as .
- A. Items
- B. Options
- C. Selections
- D. Choices
Answer: B
Explanation:
Reference:
https://docs.servicenow.com/bundle/madrid-software-asset-management/page/product/software- asset-management2/task/t_AddASoftwareModel.html
NEW QUESTION # 36
What does the acronym "CAL" stand for?
- A. Client Access Limit
- B. Computer Access License
- C. Client Access License
- D. Concurrent Access License
Answer: B
NEW QUESTION # 37
What are the available actions associated with the Normalization Suggestions feature? (Choose two.)
- A. Ignore - ignores the suggestion. All fields are updated to read only until the next time the job is executed with the same package or rule that was ignored previously.
- B. Reject - ignores the suggestion. The next time the scheduled job is executed, it will not pick the same package or rule that was rejected previously
- C. Save - allows you to save the suggestion to review again later
- D. Accept - updates the discovery model with suggested values
- E. Create - creates a discovery model with suggested values
Answer: B,C
NEW QUESTION # 38
Which of the following are NOT features of the Publisher workbench navigation tree? (Choose two.)
- A. List of all publishers out of compliance
- B. Compliance toggle switch
- C. List of all publishers
- D. Software model compliance icons
- E. Filter products
- F. Expand and collapse tree links
Answer: A,C
Explanation:
Reference:
https://docs.servicenow.com/bundle/orlando-software-asset-management/page/product/software- asset-management2/concept/sam-license-workbench.html
NEW QUESTION # 39
Which of the following are NOT features of the Publisher workbench navigation tree? (Choose two.)
- A. List of all publishers out of compliance
- B. Compliance toggle switch
- C. List of all publishers
- D. Software model compliance icons
- E. Filter products
- F. Expand and collapse tree links
Answer: A,C
NEW QUESTION # 40
Publisher information such as general availability and end of life dates will be provided as part of what feature within ServiceNow?
- A. License change projection
- B. Software lifecycle content
- C. Normalization suggestions
- D. Reconciliation dimensions
Answer: B
NEW QUESTION # 41
Match the best practice method for the amount of data:
Answer:
Explanation:
NEW QUESTION # 42
By default, which ServiceNow role can view reconciliation results?
- A. sam_viewer
- B. sam_user
- C. sam_cmdb_user
- D. sam_reconcile_user
Answer: B
Explanation:
When reconciliation runs, a list of reconciliation results is created that shows the compliance status of software products concerning discovery and entitlements. Users with the sam_user role can view reconciliation results.
NEW QUESTION # 43
What table is populated with the content library data that is pulled from the content service?
- A. cmdb_sw_product_model
- B. sam_content_library
- C. cmdb_ci_spkg
- D. samp_sw_package
Answer: C
NEW QUESTION # 44
Performance Analytics allows users to: (Choose three.)
- A. Configure software reclamation.
- B. Track usage of a particular software.
- C. View trends of software license allocations.
- D. Assess publisher compliance over a period of time.
Answer: B,C,D
NEW QUESTION # 45
Which SAM role must be a trained ServiceNow administrator?
- A. sam_admin
- B. entitlement_manager
- C. sam_developer
- D. discover_admin
- E. model_manager
Answer: A
NEW QUESTION # 46
Client access is the right to use for a specific amount of time.
- A. True
- B. False
Answer: A
Explanation:
Reference:
https://docs.servicenow.com/bundle/orlando-software-asset-management/page/product/software- asset-management2/task/t_AddAClientAccessRec.html
NEW QUESTION # 47
Software reclamation is integrated with which of the following to automate the process of uninstalling software from devices and reclaiming those software rights?
- A. Incident Management
- B. Client Software Distribution
- C. Integrated Risk Management
- D. HR Management
Answer: C
NEW QUESTION # 48
Which of the following describes Practical Management within the capability blueprint?
- A. Improve efficiency and effectiveness through integration with other areas, such as request, procurement, and IT Service Management.
- B. Achieve best in-class.
- C. Know what you have so you can manage it.
- D. Improve management controls and drive immediate benefits.
Answer: D
NEW QUESTION # 49
Which of the following are valid on import errors (vs. after import) when using the automated entitlement import feature? (Choose three.)
- A. The end date must be greater than the start date
- B. Publisher Part Number already exists
- C. Duplicate entry
- D. Purchased rights should be greater than 0
- E. Publisher Part Number and Software Model not found
Answer: B,C,D
NEW QUESTION # 50
In the ServiceNow base platform, which roles have the ability to refresh processor definitions?
- A. sys_admin / asset_admin
- B. sam_user / sam_admin / sys_admin
- C. sam_user / sys_admin
- D. sam_admin / sys_admin
Answer: B
NEW QUESTION # 51
Software Model Lifecycles can only be created for an external, publisher defined date.
- A. True
- B. False
Answer: A
NEW QUESTION # 52
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