How to Book CIS-SAM ServiceNow: Certified Implementation Specialist-Software Asset Management Exam
Subject to availability, appointments can be taken in advance or on the actual test day. To register and register for the CIS-SAM test, please visit the WebAssessor. Online processing is required for this test. Each claimant must register for the examination by means of the ServiceNow Webbassessor website using the voucher obtained by obtaining the training required for software asset management (SAM). Voucher codes are non-transferable and only qualify the user to participate in the Certified Implementation Specialist Vendor Risk Management Test.
Prerequisite course booking:
Private instruction is eligible with a flat rate of up to 16 learners. For more guidance and pricing specifics, please visit ServiceNow Website.
Individuals can use this connection to access the Learning Portal.
The cancellation and rescheduling procedures shall extend (see Terms and Conditions)
Individuals with an OKTA/SSO username can navigate the Learning Portal directly to the Self-Register.
Each test user has the choice of taking an exam at the Certified Testing Center or as an online test during the registration period. The Accredited Deployment Professional exam is carried out in both test locations using a simple, user-friendly framework customized to the ServiceNow studies. The Kryterion testing network is global and all locations have a safe, comfortable testing area. Applicants apply for the exam on a set date and period, meaning there is no waiting and a place in the examination centre is allocated. As an online-processed test, each applicant may also opt to take the exam. This assessment atmosphere requires the candidate to take a test on his or her system if such requirements are fulfilled.
Length and format of the ServiceNow CIS-SAM: Qualified Deployment Specialist-Software Asset Management Test
The number of questions: 60-75
Passing score: 70%
Platform of examination: web or on-site
Language of examination: English
Format: several choices (single answer)
There are at least four potential responses to each multiple-choice exam query. The candidate taking the examination tests the option of reaction and selects the one reaction to address the query as accurately as possible.
- Pick multiples (select all that apply)
There are at least four potential responses to every multiple-choice test query. How many of the answers should be chosen will be listed in the query. The candidate taking the test reviews the response options and takes ALL the responses that address the query correctly. There are two or three correct responses to multiple-choice questions.
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sam-blueprint.pdf
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ServiceNow CIS-SAM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Software Asset Core Overview & Fundamentals | 14% | - Process architecture - Application introduction and recommended practices - Software asset management basics |
| Topic 2: Extending SAM | 15% | - Software model lifecycle and retirement - Reporting, implementation, and maintenance - Software installation optimization |
| Topic 3: Operational Integration of Software Processes | 13% | - Contract and change management - Software remediation - Service catalog and procurement |
| Topic 4: Data Integrity – Attributes and Sources for the Data | 28% | - Content service - Importing data - Software discovery and normalization |
| Topic 5: Practical Management of Software Compliance | 30% | - Software reconciliation - Products and models - License metrics, entitlements, and allocations |







