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HP HP2-I57 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Sales Skills Transformation | - Modern Sales Methodologies
|
| Personal Systems Services | - Workforce Device Services
|
| Advanced Sales Skills | - Customer Pain Point Identification
|
| Deployment Services | - Implementation Planning
|
| Lifecycle Services | - End-to-End Device Lifecycle Management
|
| Consultative Selling | - Discovery and Qualification
|
| Configuration Services | - Service Bundle Recommendations
|
HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:
1. The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond?
A) Explain that customers who purchase and register HP Premium+ Support receive proactive alerts about device issues and automated case creation.
B) Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
C) Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
D) Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received.
2. Where can you find additional information about HP Services?
A) HP Workforce Central
B) HP Partner Portal
C) HP Workpath
D) HP AssetHub
3. An enterprise manufacturing company is considering adjusting their business processes in order to keep employees productive and thriving in a hybrid environment. The IT manager has been tasked with contributing to a business plan for a distributed, hybrid workforce.
What are two of the key aspects the IT manager should focus on addressing in the company'sproposed hybrid workforce plan aimed at keeping employees productive in today's reality? (Select two.)
A) 70% of digital leaders state a skills shortage prevents them from keeping up with the pace of change.
B) IT for a hybrid workforce is easier to manage than physical, on-premises workplaces because employers expect remote employees to manage their devices.
C) As employers adopt hybrid workforce, they must accept lower employee productivity and IT support levels.
D) Generative Al has IT decision-makers questioning where to prioritize budgets.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: A,D |







