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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. One of your Technical Support Engineer's has caused a major outage while carrying out a minor configuration change on an RNC. As the Technical Support Manager, what is the correct follow up action?

A) Reprimand the engineer and send a major outage report to the customer.
B) Assign RNC configuration changes to only Senior Technical Support Engineers to minimise the risk of recurrence.
C) Ensure the engineer receives the required training to ensure the error is not repeated.
D) Immediately inform the CT head so he can advise the customer that the issue has been resolved.

2. What is the process framework of the Operations Model?

A) The process framework view defines the process structure and flows across the functions and the interfaces to other parties in order to deliver the services.
B) The Process Framework provides standard processes which can be used directly for each project in order to deliver the service.
C) The Process Framework provides suggestions on how to apply the processes within different organization with the related functions in order to deliver the service.
D) The Process Framework is a single cross functional process that allow the interaction of the functions, it highlights possible overlapping between functions and it improve the quality of the service delivery.

3. What are the advantages of the GNOC service provided by NSN; And how can we use these advantages to improve the GNOC business?

A) Utilisation of best practices based on global delivery, know-how and a common resource pool, increasing NSN's competitive business capability and improvement of the customer business through leveraging the Operations Model. Enabling centralisation of investments and improvements.
B) NSN NOC service advantages are the know-how of the NOC personnel and capability of managing OL
C) The capability of managing contract and price can be used to improve the NOC business.
D) NSN NOC service advantages compared to our competitors are faster set up of the NOC center and lower cost of the network management. The capability to reduce the NOC set up time can be used to improve the NOC business.
E) Advantages of the NSN NOC services compared to our competitors are lower delivery costs, centralised investments and improvements (Process & Tools) also bring global value. NSN Business Management know-how can be used to identify areas of improvement.

4. In an NSN outsourced contract, which set of contractual exemptions regarding matters out of the control of NSN should be recommended?

A) - Performance degradation caused by matters not approved by NSN
-Planned downtime for activities necessary to maintain and optimise the network
-Issues due to misalignment of the customers 3rd party SLA's to NSN's contractual SLA's
-
Performance/Capacity limitations due to lack of Capex Investment by the operator
B) - Performance degradation caused by matters not approved by NSN
-Planned downtime for activities necessary to maintain and optimise the network
-Issues due to misalignment of the customers 3rd party SLA's to NSN's contractual SLA's
-Performance degradations caused by subcontractors
C) - Performance degradation caused by matters not approved by NSN
-Planned downtime for activities necessary to maintain and optimise the network
-Issues due to misalignment of NSN Internal OLA's to NSN's contractual SLA's
-
Performance/Capacity limitations arising caused by special holidays
D) - Performance degradation caused by matters not approved by NSN
-Network downtime caused by Maintenance
-Issues due to misalignment of the customers third party SLA's to NSN's contractual SLA's
-
Performance/Capacity limitations arising caused by special holidays

5. Serious flood damage in a major city has resulted in a completely cut off mobile network. Contractually this is 'Force Majeur' and no SLA's are effected in contractual terms. What is your priority recommended course of action?

A) Prepare a plan for the customer detailing the extent of the damage and actions/costs to repair.
B) Have a special team ready to start checking all sites to ensure they are safe.
C) Use spare generators to get priority sites safely back on air as soon as possible.
D) Start repairing sites once power is restored with priority given to sites generating highest income.

Solutions: