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SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Business Rules and Automation | 8% - 12% | - Automation Features
|
| Planning and Dispatching | 12% - 18% | - Resource Planning
|
| Master Data Management | 12% - 18% | - Master Data Configuration
|
| Mobile Field Service Execution | 12% - 18% | - Mobile Application Usage
|
| Smartforms and Reporting | 8% - 12% | - Forms and Documentation
|
| Integration | 8% - 12% | - System Connectivity
|
| Customer Self-Service and Crowd Service | < 8% | - Customer Engagement
|
| Analytics and Reporting | 8% - 12% | - Business Analytics
|
| Administration and Configuration | 8% - 12% | - System Administration
|
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
Question 1
What is the "workflow step" feature (mad( all correct options)? Choose Two correct answers.
A. With this feature the dispatcher will see in the planning board in which step the technician currently is
B. This feature does not help with automatic time recording
C. With this feature. the technician only needs to set the service workflow step that he is currently at (e.g. travelling. working, break) and the app will automatically send GPS-location and time-stamps to the cloud
Question 2
Which checklist-elements are available in Coresystems Field Service Solution? Choose Three correct answers.
A. Concatinator
B. Number input
C. Attachment picker
D. Date and Time Input
E. Series
Question 3
You want to create a new smart form. Which fields can you define? Choose the correct answer.
A. Name, Description, Revision, Type
B. Name, Description, Category, Labels
C. Description, Category, Revision, Tag
D. Description, Revision, Type, Tag
Question 4
Which aspect of the self-service configuration allows a customer to create a service required? Choose the correct answer.
A. Branding
B. Moment-sets
C. Workflow assignments
D. QR codes
Question 5
Is it possible to trigger a sync-process each time you open the mobile app? Determine whether this statement is True or False.
A. True
B. False
Solutions:
| Question 1 Answer: A,B | Question 2 Answer: B,D,E | Question 3 Answer: B | Question 4 Answer: D | Question 5 Answer: A |







