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Salesforce NP-Con-102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Reporting, Analytics, and Integration | - Integration Concepts
|
| Fundraising and Engagement | - Donor Management
|
| Case Management and Service Delivery | - Service and Case Tracking
|
| Nonprofit Cloud Fundamentals | - Salesforce Nonprofit Cloud Data Model
|
| Program and Service Management | - Program Lifecycle Management
|
Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:
Question 1
A nonprofit hired a consultant to restart a stalled implementation. The nonprofit identified needs by documenting its Salesforce vision and pain points and by defining specific goals with user stories. What are two components of a user story the nonprofit should consider? (Choose 2)
A. Align each story to the implementation vision.
B. Include configuration instructions on each story.
C. Assign a priority to each story.
D. Associate an epic to each story.
Question 2
A nonprofit organization wants to customize the Gift Entry process in Nonprofit Cloud. Which features can be cloned and used in place of the standard version?
A. Fundraising Invocable Actions
B. Fundraising Flows
C. Fundraising Lightning Web Components
Question 3
A social services nonprofit organization wants to track the conversations and collaborations that occur during meetings related to cases they are managing. The organization wants to use Compliant Data Sharing to maintain the confidentiality of the data tracked in the notes. Which Nonprofit Cloud object should the organization use for tracking?
A. Standard Notes
B. Interaction Summaries
C. Activities
Question 4
A nonprofit organization provides funding to partners that work directly with the community to provide one- on-one nutritional counseling. The organization wants to make a dynamic, multi-section application that applicants can fill out on their Experience Cloud site to request funding. The organization plans to use the Form Overview and Form Review components included in the Grantmaking Experience Cloud template.
What should the organization do?
A. Create a grantmaking application form on the Individual Application object by using Dynamic Assessments and Discovery Framework.
B. Create a grantmaking application form on the Individual Application object by using Form Framework.
C. Create a Field Set and use Dynamic Forms on the Individual Application object to create sections for information.
Question 5
A nonprofit organization plans to use Program and Case Management to track its substance abuse services.
When the Case Managers log in, they cannot see any of the Program and Benefit records that have been set up. What should the organization do to resolve the issue?
A. Mark all the Program and Benefit records as Active.
B. Assign the Outcome Management permission set to the users.
C. Assign the Advanced Program Management permission set to the users.
Solutions:
| Question 1 Answer: A,C | Question 2 Answer: B | Question 3 Answer: B | Question 4 Answer: A | Question 5 Answer: C |







