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Oracle 1Z0-1038-20 dumps - in .pdf

1Z0-1038-20 pdf
  • Exam Code: 1Z0-1038-20
  • Exam Name: Oracle Service Center 2020 Implementation Essentials
  • Updated: Oct 26, 2026
  • Q & A: 73 Questions and Answers
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  • Exam Code: 1Z0-1038-20
  • Exam Name: Oracle Service Center 2020 Implementation Essentials
  • Updated: Oct 26, 2026
  • Q & A: 73 Questions and Answers
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Oracle 1Z0-1038-20 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Configure Service Level Agreements
  • Create message templates
  • Configure advanced routing
Topic 2
  • Describe B2C Service Analytics
  • Describe mail and mailboxes
  • Work with International Data
Topic 3
  • Implement user Interface modifications and automation (workspaces)
  • Explain configuration settings
Topic 4
  • B2C Service Service Console Extensions
  • Configure chat and cobrowse
  • Implement workflow
Topic 5
  • Create Enhanced Business Rules
  • Generate outreach and feedback
  • Configure add-ins
Topic 6
  • Explain B2C Service products and services
  • Perform an initial setup and set up the Service Console

Reference: https://education.oracle.com/oracle-service-center-2020-implementation-essentials/pexam_1Z0-1038-20

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