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The KPI Institute C-KPIP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Working with Targets | - Targets in practice - Challenges in working with targets - Negative behaviors when setting - KPI documentation processes |
| KPI Project Coordination | - KPI project plan - The business case for KPI implementation - Primary and secondary data sources - KPI workshop briefing pack |
| KPI Measurement | - Change log - Data gathering communication - KPI report |
| Data Gathering | - KPI reporting data sources - KPI activation techniques - Communication with data custodians - Community of Practice - Guidelines to improving - KPI activation tools - Data quality dimensions |
| KPI Documentation | - KPI documentation form design - Weights and Indexes - KPI documentation process - Organizational KPI libraries development - KPI documentation form functions |
| Data Visualization | - Best practices in dashboard design - Guidelines to design efficient templates - Best practices in scorecard design - Scorecard and dashboard examples - Usability in terms of visual design |
| KPI Taxonomy | - KPI use case scenarios - KPI DNA map - Interdisciplinary systemic worldview |
| KPI Selection | - KPI selection for organizational scorecard - KPI selection techniques - KPI selection sources |
| KPIs in Context | - KPI selection for industry - KPIs cascaded to functional area |
| KPI Selection at Operational Level | - Department scorecard - Operational dashboard |
| Understanding KPIs | - SMART objectives decomposed - KPI related terminology - KPI lifecycle |
| KPI Typology | - Efficiency vs effectiveness KPIs - Leading vs lagging KPIs - Qualitative vs quantitative KPIs |
| The World of KPIs | - Governance - KPIs concept map - The value added by KPIs - Organizational levels - Challenges in performance measurement |
The KPI Institute Certified KPI Professional Sample Questions:
1. Which KPI measures the achievement of the following objective: "Improve HR project management delivery capability"?
A) HR initiatives on time, budget and specifications (%)
B) HR projects (#)
C) Main 3 HR projects implemented as planned, by 31 December
D) Training effectiveness rating (%)
2. Which KPI best measures the achievement of the following objective: "Improve employee skills & competencies"?
A) Leadership communication sessions (#)
B) Managers satisfied with new recruits 10 weeks into the role (%)
C) Internal customers satisfied (%)
D) Employees with performance plans in place (%)
3. As part of the Value Flow Analysis, Process KPIs reflect:
A) All the answers
B) The impact of outputs generated
C) Resource allocation
D) Transformation characteristics
4. Which type of graph is ideal for trend analysis?
A) Line charts
B) Spaghetti charts
C) Bullet graphs
D) Scatter graphs
5. Which of the following statements is a very important KPI selection criterion?
A) All the answers
B) Easy to measure
C) Relevant
D) Incentivized
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: C |
Penny 
Daphne 
Ogden 
Geoff 
Zachary 
Hubery 
Norman 
Xavier 
Baldwin 
Lee 
Malcolm 
Odelia 
Antoine 
