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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. A customer is monitoring the Work Assignment (WA) PU log files to troubleshoot an Issue with the Avaya Oceana Agent Workspaces and receive the following log messages:
Log File : wa-wae-pu-*.log
09-20 11:41:29,855 [wa-engine-thread] INFO WaeEventMapper - [.2.0.0.480_1]
[M:processInboundEvent (ResourceStateEvent)] [T:].
Resource state change for ResourceStateEvent [triggeringWorkId=00002000521474393284, state=NOT_READY,nativeResourceId=6006800,sourceId=e_CM_1,CHANNEL=vOICE,ACCOUNT iD=6006800,WorkLimit=1,activeWorkCount=0] successfully processed What is the current status of the Agent Workspaces?

A) READY
B) CONNECTED
C) NOT_READY
D) BUSY

2. Under the Avaya Aura Experience Portal Oceana Sample Application variable configuration settings, what is the significance of the backup SIP address in case of a failure in Avaya Oceana?

A) It can be set to a Default VDN number to be used when Avaya Oceana is unavailable.
B) It can be set to a Routing VDN number.
C) It can be set to a RONA VDN number.
D) It can be set to an alternative Ingress VDN number when the standard Ingress VDN is unavailable.

3. For an Avaya Oceana interaction that is being routed through a Self Service (Elite IVR) application Communication Manager, which state is true?

A) WorkRequestID=ContextStoreID-UCID=ContactID
B) WorkRequestID=CustomerID=UClD=ContactID
C) WorkReque$tID=ContextStoreID and ContactlD=UClD
D) WorkRequestID=RouteRequestID=ContactID

4. A customer has performed the backup operation for Avaya Oceana solution.
Where can you see the backup of UCA Store service that has been completed 100%?

A) In the System Manager on the Cluster Administration under Backup and Restore Job Status
B) In the System Manager on the Avaya Breeze
C) In the System Manager on the Server Management
D) In the System Manager on the Server Administration under Backup and Restore Job Status

5. Which parameter uniquely identifies a contact while It is being processed in Engagement Designer?

A) Caller ID
B) Contextld
C) DNIS Number
D) WorkRequestID

Solutions: