The Best Field-Service-Lightning-Consultant Exam Study Material and Preparation Test Question Dumps
Get Ready to Pass the Field-Service-Lightning-Consultant exam Right Now Using Our Field Service Lightning program Exam Package
Salesforce Field-Service-Lightning-Consultant (Salesforce Certified Field Service Lightning Consultant) Exam is a certification test designed for professionals who specialize in implementing and managing the Field Service Lightning platform in Salesforce. Salesforce Certified Field Service Lightning Consultant certification exam validates the expertise and knowledge of the candidates in the area of Salesforce Field Service Lightning solutions. Salesforce Certified Field Service Lightning Consultant certification is intended for professionals who work with customers to design and implement solutions that optimize the Field Service Lightning platform.
NEW QUESTION # 68
Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site. The starting point of the SLA is when the Work Order Status is set to "Technician Wrap Up." The Technician is required to provide confirmation that wrap up is completed. Which three configurations should a Consultant implement to ensure this can be achieved? Choose 3 answers
- A. Create an Entitlement Process which has entry criteria for Status = Technician Wrap Up.
- B. Create a Workflow to close the Milestone when the Wrap Up is complete.
- C. Create custom fields to capture that the Wrap UP Activities have been completed.
- D. Create a Milestone which has entry criteria for Status = Technician Wrap Up.
- E. Create a Process Builder to close the Milestone when the Wrap Up is complete.
Answer: B,C,D
NEW QUESTION # 69
Universal Containers wants to ensure that only Field Technicians with a specialized certification are sent Work Orders of a specific type. In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? Choose 2 answers.
- A. Implement Work Types and Skill Assignments.
- B. Assign Skills and Skill Levels to Users.
- C. Implement Assignment Rules and Work Orders.
- D. Assign Skills and Skill Levels to Resources.
Answer: A,D
NEW QUESTION # 70
A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about to expire. Which two upsell activities should the CSR consider? Choose 2 answers.
- A. Open a Case and inform Customer of weekend service pricing.
- B. Open a Case and create a Work Order for the Dispatch Team.
- C. Open a Case and send email with new Service Offerings.
- D. Open a Case and a renewal Opportunity for the Sales team.
Answer: A,C
NEW QUESTION # 71
Universal Containers is looking to implement Entitlement Management to meet the following requirements:
1) Any employee from the customer account is eligible for support.
2) Specific purchased products are eligible for support.
What Objects should be set up for Entitlement Management?
- A. Contacts and Service Contracts
- B. Accounts and Assets
- C. Accounts and Service Contracts
- D. Contracts and Assets
Answer: C
NEW QUESTION # 72
Universal Containers wants Technicians using the Salesforce Field Service mobile app to indicate when Service Appointments are at risk of late completion.
What should a Consultant recommend to meet this requirement?
- A. Adjust the Scheduled End field on the Service Appointment.
- B. Change the Status field on the Service Appointment.
- C. Post to the Service Appointment Chatter feed.
- D. Update the In Jeopardy field on the Service Appointment.
Answer: C
NEW QUESTION # 73
Universal Containers is implementing Work Order Management to better support its clients.
Which two approaches should the Consultant consider to create work skills for the Service Resources?
Choose 2 answers
- A. Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
- B. Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.
- C. Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
- D. Create the work skills using Setup. Manually assign the skills to Service Resources.
Answer: B,D
NEW QUESTION # 74
Service appointments in a "cannot complete" status may indicate thatan
additional part or expert assistance is needed to complete the work. Universal containers defined that service appointments in a "cannot complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the consultant recommend to meet the requirement?
Choose 2 answers
- A. Define "cannot complete" as a pinned status for auto-dispatch services.
- B. Ensure that status transitions are configured to prevent the update from "cannot complete" to "none'.
- C. Define "cannot complete" as a pinned status for scheduling and optimization services.
- D. Ensure that status transition are configured to allow the status update from "cannot complete" to "scheduled".
Answer: B,C
NEW QUESTION # 75
In the Dispatch Console, when viewing the Map, which three data elements can be presented to the Dispatcher? (Choose three)
- A. Service Appointment Dependencies
- B. Resources Travel Speed
- C. Service Appointments
- D. Resource's Home Base
- E. Google Traffic Data
Answer: C,D,E
NEW QUESTION # 76
Universal Containers wants to track Technicians' van stock using the Salesforce Field Service mobile app a ensure that Technicians report when parts are used.
Which three data elements should a Consultant recommend tracking to support these requirements?
Choose 3 answers
- A. Inventory
- B. Mobile Locations
- C. Warehouse Locations
- D. Products Consumed
- E. Products Required
Answer: B,D,E
NEW QUESTION # 77
Universal Containers wants to provide a pro-formal invoice to their customer at the completion of a Work Order. Which three should a Consultant set up in order to achieve this requirement?
- A. Apply Promotion to the Work Order.
- B. Create Work Order Line Items with Products.
- C. Apply Price Book to the Work Order.
- D. AppCreate Products and Price Book Entries.
- E. Create Account-wide Discounts.
Answer: B,C,D
NEW QUESTION # 78
universal container wants to make to easier for its managers to monitor prevention maintenance work order using dispatcher console Which two filtering options should manager use to find the appropriate work order?
Choose 2 answers
- A. The prevention maintenance Gantt and filter the list to show only desired work orders
- B. The dispatcher console MAO and filter the list to show only desired service appointment
- C. The dispatcher work order polygons and filters the list to show only desired service appointment
- D. The dispatcher console appointment list and filter the list to show only desired service Appointment
Answer: B,D
NEW QUESTION # 79
Each door lock that universal containers (UC) sells have a unique 20-digit code. The code represents the manufacturer, production run, and production number UC needs to track each lock in addition to the installed locks, all technician carry five replacement in their van stock How should UC track the van stock door locks?
- A. Create a product item with all the serial numbers in the noted section
- B. Create a product item and enter a serial number in related list
- C. Create a product item for each door lock utilizing standard field
- D. Create a product item and enter technician lock quantity
Answer: C
NEW QUESTION # 80
the dispatcher at universal containers wants wants to schedule service
appointment from the dispatch console while taking the scheduling policy into consideration Which three options are available to dispatchers?
- A. Select a service appointment from the list, use the "edit" action and allocate the Resources
- B. Select the service appointment from the list and the "schedule" action
- C. Select the service appointment from the list, user the "change status" action and
"dispatch" - D. Select multiple service appointment from the list and bulk schedule them
- E. Select a service appointment from the list, use the "candidates" action, and select the best time slot
Answer: B,D,E
NEW QUESTION # 81
Universal Containers wants to limit their Technicians' view of Work Orders and Service Appointments in the Salesforce Field Service mobile app.
What should a Consultant recommend to control their Technicians' view?
- A. Visualforce Pages
- B. Field Sets
- C. Mini-Page Layouts
- D. Page Layouts
Answer: D
NEW QUESTION # 82
Universal Containers wants their Field Technicians to indicate if any of their Service Appointments are at risk of not being completed on time. They would like for this to be achieved on a mobile device using a Quick Action. What should a Consultant recommend to achieve this requirement?
- A. Update the Service Appointment field "In Jeopardy."
- B. Update the Service Appointment Chatter feed.
- C. Update the Service Appointment Status field.
- D. Reschedule the Service Appointment for later.
Answer: B
NEW QUESTION # 83
some technicians report that they are unable to login to the field service lightning mobile app. The Consultant confirmed that the technician has field service lightning resource license and field service lightning resource permission assign to them How should a consultant provide access to FSL mobile app?
- A. Assign a permission set
- B. Modify the user record
- C. Update the public group membership
- D. Modify the user profile
Answer: A
NEW QUESTION # 84
Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups. The customer will call to schedule each visit.
How should a Consultant configure the Maintenance Plan to meet this requirement?
- A. Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.
- B. Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.
- C. Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generate work orders.
- D. Set Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.
Answer: D
NEW QUESTION # 85
Universal Containers has enabled Field Service Lightning and is looking to enable Entitlements for Work Orders. What should a Consultant take into consideration?
- A. Creating Entitlements for Cases and Work Orders must be separated.
- B. Managing page layouts and milestone trackers can be done in salesforce1.
- C. Managing page layouts and validation rules can be done in Salesforce Lightning.
- D. Creating Entitlements for Work Orders requires Lightning to be enabled.
Answer: A
NEW QUESTION # 86
The Org-Wide Default sharing for a Service Appointment is set to Private.
If the Service Appointment is cancelled, which users will have visibility to the record?
- A. Owner of Service Appointment and members of Service Territory
- B. Assigned Resources, Owner of Service Appointment and members of Service Territory
- C. Owner of Service Appointment and members of User Territory
- D. Assigned Resources, Owner of Service Appointment and members of User Territory
Answer: C
NEW QUESTION # 87
Universal container want technician using the field service lightning mobile app to indicate when service appointment is at risk What should be a consultant recommended to meet the requirements?
- A. Change the status field on the service appointment
- B. Update the in-jeopardy field on the service appointment
- C. Adjust the scheduled end field on the service appointment
- D. Post the service appointment chatter feed
Answer: D
NEW QUESTION # 88
Northern Trail Outfitters (NTO) wants to track and report on individual tasks completed, including parts consumed and pricing details, as part of the Work Order completion process. NTO wants to schedule one or multiple tasks to different Technicians as needed.
How should the Consultant meet the requirement utilizing the standard Salesforce Field Service Data Model?
- A. Create multiple Service Appointments, each with its own child Work Order Line Item.
- B. Create Work Order Line Items, each with its own child Service Appointment.
- C. Create multiple Service Appointments, each with its own child task records.
- D. Create Custom Object records, each with its own child Service Appointment.
Answer: B
NEW QUESTION # 89
Universal Containers (UC) uses two contractors, Contractor 1 and Contractor 2, to perform repair work.
Contractor 1 has providedservices for UC for a longer period of time and is considered to have more repair work expertise than Contractor 2.
How should the Consultant configure the Contractors' experience?
- A. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.
- B. Assign Contractor 1 as a Preferred Resource.
- C. Assign Contractor 1 and 2 different capacities for repair work.
- D. Assign Contractor 2 as an Excluded Resource.
Answer: A
NEW QUESTION # 90
An employee at universal container performs the role of a dispatcher and a technician How should a consultant configure the field service lightning to support this behavior?
- A. Create two service resource and assign them to the employee
- B. Create one service resource and assign the technician and dispatcher role
- C. Create two skills records and assign them to service resources record
- D. Create one service resource and assign the relevant permission set license
Answer: D
NEW QUESTION # 91
......
Get Special Discount Offer of Field-Service-Lightning-Consultant Certification Exam Sample Questions and Answers: https://dumpsvce.exam4free.com/Field-Service-Lightning-Consultant-valid-dumps.html
