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Apple 9L0-005 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Software and Firmware | 15% | - macOS Basics and Recovery
|
| Disassembly, Repair and Reassembly | 25% | - Component-Level Repair
|
| Troubleshooting Methodology | 25% | - Customer Interaction and Problem Isolation
|
| Product Knowledge and Specifications | 20% | - Apple Desktop Product Line Overview
|
| Safety and Environmental Guidelines | 15% | - Electrostatic Discharge (ESD) Safety
|
Apple Desktop Service Certification Sample Questions:
1. What does Apple recommend you do before replacing or installing any internal parts in an Xserve?
A) Press the System Identifier button.
B) Unlock all drive module bays.
C) Remove all drive modules from the Xserve.
D) Remove the Xserve from its rack.
2. Which key do you use to start Apple Hardware Test on an Intel Mac?
A) C
B) D
C) T
D) N
3. Which of the following is NOT a valid power saving technique in recent Macintosh computers?
A) Activate the automatic display sleeping.
B) Quit all the communications applications that may use the modem.
C) Set up locations optimized for different environments.
D) Use wireless networks instead of wired networks.
E) Activate the automatic hard disk sleep.
4. A customer needs to transfer data from her eMac for use on her Power Mac G5, but the eMac fails to finish starting up due to a video issue. Which of the following would most easily accomplish the data transfer?
A) Remove the hard drive from the eMac and install it into the Power Mac G5.
B) Boot the eMac into Target Disk Mode and connect the eMac and Power Mac G5 with a FireWire cable.
C) Boot the eMac into Mac OS X Safe Mode and connect the eMac and Power Mac G5 with an Ethernet cable.
D) The eMac will need to be repaired before any data can be recovered from it.
5. Examine the exhibit. Will this application launch natively on an Intel-based Mac?
A) No
B) Yes
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: A |







