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Salesforce NP-Con-102 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Nonprofit Cloud Feature Configuration | 35% | - Configure grantmaking functionality - Configure program management and outcomes - Configure fundraising management |
| Topic 2: Analytics and Reporting | 11% | - Measure impact and program outcomes - Design nonprofit-specific reports and dashboards |
| Topic 3: Integration and Data Management | 15% | - Select data and integration tools - Plan data migration and governance - Manage duplicates and data quality |
| Topic 4: Nonprofit Cloud Setup | 22% | - Set up program and case management - Configure stakeholder management - Enable features and manage permissions |
| Topic 5: Solution Design | 32% | - Align business processes to data model and features - Recommend use of industry common features - Evaluate Nonprofit Cloud, platform and third-party solutions |
| Topic 6: Implementation Strategies | 18% | - Define testing and deployment strategies - Manage consulting engagement lifecycle - Apply governance and change management |
Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:
Question 1
A nonprofit has engaged a consultant to help export detailed accounting transactions to its existing external financial system using Accounting Subledger Starter Edition. The nonprofit requires export of all pledges when they are booked. Which solution should the consultant recommend?
A. Set "Pledged" stage to "Finalized" in Stage to State Mapping.
B. Set "Pledged" stage to "Committed" in Stage to State Mapping.
C. Upgrade to Accounting Subledger Growth Edition.
D. Use Flow to create Ledger Entries on Opportunity update.
Question 2
The admin at a nonprofit is implementing Salesforce Shield in its org to enable field platform encryption.
What are three NPSP considerations when implementing Shield Platform Encryption? (Choose 3)
A. The NPSP MergeContacts list button on Contact list views will fail if the Contact Name is encrypted.
B. NPSP Data Import is unable to perform Custom Unique Id matching on Accounts and Contacts with an encrypted field.
C. If the Role Name field is encrypted on the NPSP Partial Soft Credit object, the nightly Soft Credit rollups fail.
D. The NPSP Data Import object supports encryption of all fields in the import batch.
E. Fields on the NPSP Address object can be encrypted, but encryption is unavailable for address fields on the Account and Contact object.
Question 3
A nonprofit organization uses Nonprofit Cloud. The organization is shifting from a traditional community- based social services organization that delivers benefits to the community to an organization that focuses on delivering financial capital to other organizations operating in the community. Which Nonprofit Cloud license is needed to manage and track applications for funding?
A. Grantmaking
B. Program Management
C. Outcome Management
Question 4
What is a consideration a consultant should be aware of when implementing Person Accounts in Nonprofit Cloud?
A. All standard and custom Contact fields will have an API name that begins with Person when being referenced through a Person Account.
B. The Is Person Account field can be used to exclude Person Accounts from Automation Rules and Validation Rules on the Account object.
C. All AppExchange Packages have been confirmed to be compatible with Person Accounts.
Question 5
A nonprofit receives a lot of grants, many of which are renewals of previous grants from the same funder. The nonprofit wants to easily access the previous grant information. How should the consultant capture this in Salesforce?
A. Create a Campaign for the funder and add all Opportunities including the original grant and any renewal grants to the Campaign.
B. Fill in the "Previous Grant/Gift Opportunity" lookup field on the Opportunity for the new grant and check the "Is Grant Renewal" field.
C. When naming the Opportunity for the renewal grant, ensure "Renewal" and the name of the funder are included.
D. Create a child Opportunity for the renewal grant from the original grant using the Renewal Grant Opportunity record type.
Solutions:
| Question 1 Answer: B | Question 2 Answer: A,B,C | Question 3 Answer: A | Question 4 Answer: B | Question 5 Answer: B |







