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HP Selling HP EMEA cMPS Sample Questions:

1. What is consultative selling?

A) Providing supplies exclusively
B) Selling products to meet the immediate need
C) Closing the sale and moving on to the next challenge
D) A long-term relationship as a business advisor

2. Do HP partners participating in the program get a discount on the HP original supplies used in Channel Managed Print Services contracts?

A) Yes resellers get 8% on the total contract value paid by HP once a year.
B) Yes discounts on HP original supplies are provided through the distributor participating in the SCRP program.
C) No, rebates are linked to hardware only.
D) Yes resellers get S10 or 7 Euro per month, per toner cartridge extra.

3. What are HP Care Pack services?

A) Bundled Genuine HP supplies and maintenance kits provided to customers at specific service intervals
B) Teams of HP Customer Engineers who travel to customer locations for installation, maintenance, and troubleshooting
C) Support packages that extend and enhance hardware and software service beyond the scope of the included warranty
D) HP standard limited warranties for devices, supplies, and customer replaceable parts, including full replacement services where required

4. Which HP solution can identify applicable settings on a device and then automatically configure the settings to conform to a policy on a regular basis?

A) HPWebJetadmin
B) HP Embedded Web Server
C) HP ePrint Enterprise
D) HP PCL 5 Print Driver

5. In an ideal world, where time and money are not important, which part of the three-part strategic approach to imaging and printing improvement comes first?

A) Managing the fleet
B) Improving the workflow
C) Managing the environment
D) Optimizing the infrastructure

Solutions: