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SAP C_C4C12_1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration | 8%–12% | - Integration with SAP ERP / CRM - Web services and APIs - Middleware and communication arrangements |
| Topic 2: Notification and Approval Processes | <8% | - Workflow rules - Approval process setup |
| Topic 3: Visit Planning and Execution | <8% | - Mobile and offline features - Activity planning |
| Topic 4: Personalization and Extensibility | <8% | - Extension fields - Mashups and embedded components |
| Topic 5: Reporting and Analytics | 8%–12% | - Custom report creation - Data sources and key figures - Standard reports and dashboards |
| Topic 6: Lead and Opportunity Management | 8%–12% | - Lead qualification and conversion - Sales methodology configuration - Opportunity lifecycle and forecasting |
| Topic 7: User Management | 8%–12% | - Business user setup - Role and access management - Organizational structure |
| Topic 8: Territory Management | <8% | - Territory definition and assignment - Realignment rules |
| Topic 9: Fine Tuning | <8% | - Business configuration activities - Adaptation tools |
| Topic 10: Account and Contact Management | <8% | - Relationship management - Master data maintenance |
| Topic 11: Implementation Basics | <8% | - System scoping and fine-tuning - Project lifecycle overview |
| Topic 12: Sales Planning and Forecasting | <8% | - Forecast categories - Planning hierarchy setup |
| Topic 13: Product and Pricing | 8%–12% | - Product master data - Price lists and discount determination - Pricing configuration |
| Topic 14: Data Migration | <8% | - Migration templates and tools - Import/export procedures |
| Topic 15: Quotation and Sales Order Management | 8%–12% | - Document flow and status management - Quote creation and processing - Sales order integration |
SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:
You need to change the settings for the lead aging notification. What do you have to do?
- A. Use the Sales work center to trigger the time of the notification
- B. Use the Administrator work center to set up priorities for the notification
- C. Use the business configuration work center to modify the number of days of the notification expiration
- D. Use the Application and User Management work center to assign users to the notification
Correct Answer: C 🗳️
You need to assign one contact to multiple accounts. How do you create this contact in SAP Hybris Cloud for Customer?
- A. You create the contact for the first account and add the same contact to the second account
- B. You merge both accounts and create the contact record for that account
- C. You create different contacts for each account
- D. You create the contact master record only and add it to the account hierarchy
Correct Answer: A 🗳️
How can you distribute the revenue of the opportunity? (2 correct answers)
- A. The revenue can be distributed between the sales team members
- B. The revenue can be distributed on a daily basis
- C. The revenue can be distributes at header level
- D. The revenue can be distributed between the account team members
Correct Answer: A,C 🗳️
The "Request external pricing" action returns not only a price but also an ATP result from the integrated On-Premise system. Determine whether this statement is true or false.
- A. True
- B. False
Correct Answer: A 🗳️
When do you implement the Approval process in SAP Hybris Cloud for Customer? (3 correct answers)
- A. You want to define multiple review steps for the same business object
- B. You want to define multiple review processes for the same business object
- C. You want the direct approver of a business object to be the reporting line manager
- D. You want another user to review a business object before it can be processed further
- E. You want different reviewers for a business object based on different conditions
Correct Answer: A,D,E 🗳️
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