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Avaya Oceana® Solution Support Sample Questions:

1. During troubleshooting of Avaya Control Manager (ACM), it was found that ACM is not synchronized fully with the Communication Manager, and you are advised to run the Avaya Synchronizer tool.
Which statement about the Avaya Synchronizer tool is true?

A) Choose Import Mode: Sync (run every time for synchronization)
B) Choose Import Mode: (renew for renewing synchronization)
C) Choose Import Mode: Initial (run every time for synchronization)
D) Choose Import Mode: Initial (only for Initial synchronization)

2. Consider the following ContextData for a Voice Channel Interaction:
ContextDatfl=S9iOxZBBTKiQ-pF9K-x8lw,VO,N
What is the significance of "VO"?

A) VO - "VoIP" call
B) VO - Web Voice
C) VO - Video
D) VO - 'PSTN' Voice

3. A customer is unable to login to Agent Workspaces, and the administrator finds the following error messages in the log files.
2018-04-19 06:04:45,386 [WebContainer:4] AuthorizationService ERROR - AuthorizationService-3.4.0.0.340003 - Caught exception while authenticating with data source:
HR-LAB javax.naming.CommunicationException: 135.35.67.19:636 [Root exception is java.net.ConnectException: Connection timed out] at com.avaya.zephyr.services.production.AuthorizationService.ldap.LdapDAOClientImap1.handle AuthenticationSystemException (LdapDAOClientImp1.java:116)

A) An LDAP connection issue was caused due to an incorrect LDAP parameter.
B) The session timed out due to a browser issue.
C) The Multimedia Cache database is unable to connect.
D) SMGR is not authorizing Agent to login.

4. Given the following CSC attribute string:
[ {"providerId": "uk-oceanaX-cm", "aesIP": "10.147.88.X", "cmName": "CM7"} ] What is the significance of CM7 in the CSC communication manager list?

A) It should match the Communication Manager IP address.
B) It should match the Switch Connection Name in the AES server.
C) It should match the Communication Manage FQDN.
D) It should match the Communication Manager host name.

5. Consider the log messages from Contact Center Service PU log file ucm-affadapter-pu-1.log:
2018-02-21 11:21:21,549 [Pool-pool-4-thread-1] INFO AsyncHttpClient [adapter-pu-1]
[M:sendEvent] [T:]. Send request to
[http://135.122.104.77:80/services/EventingConnector/events?affinity=135.122.104.77] with header attributes [(family=OmniCenter, type=CONTACT_ENDED, metadata-ucid=Eke6-qw3S2K-MyAKSJny6A, Version=1.0)], body [RouteContactEvent
[,id=UGZQRVhJNHhTaGlycXQyQThFN2VJdw==_,ip=135.122.104.77,wr=pfpEXI4xShmrqt2A8 E7eIw,c=Eke6-qw3S2K-NyAKSJny6A,p=OCP ShortMessageService,ch=ShortMessageService,rrId=f785b56c-364f-4acf-9620-b723a6ca43c6,r outAddr=,wfType=ROUTE_CONTACT_SMS,reason=DEFAULT]] What is the Work Request ID in the log message?

A) Eke6 qw3S2K-NyAKSJny6A
B) f785b56c-364f-4acf-9620-b723a6ca43c6
C) PfPex14xShrmrqt2A8E7eIw
D) UGZQRVhJNHhTaGlycXQYQThFN2VJdw

Solutions: