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Pegasystems Lead System Architect (LSA) Pega Architecture Exam 85V1 Sample Questions:

1. A call center uses Pega Customer Service. Where does Pega Customer Service fit into the enterprise architecture?

A) Pega Customer Set vice is the customer and account enterprise service bus.
B) Pega Customer Service is the billing and reporting system of record.
C) Pega Customer Service is the customer interaction system of record.
D) Pega Customer Service is the new customer onboarding system.

2. You manage a 30-person development team with members located across the globe.
Which Pega Cloud environment best supports the needs of your team?

A) Large sandbox
B) Preproduction instance
C) Large development instance
D) Standard sandbox

3. In order to produce a complete view of a customer, a customer service(CS) application requires reference data from multiple external systems. The customer data resides on a customerinfo page in a parent case type. The data on the CustomerInfo Page is also used by some of its subcases. Sometimes, the connectors that populate the data page are slow.
Which two of the following approaches for handling the required reference data from the external systems uses the least system resources? (Choose Two.)

A) Use the Snapshot data access pattern to populate the page contents.
B) Use Case Designer data propagation to copy the data to the subcases to populate the page contents.
C) Use the system of Record (SOR) data access pattern to populate the page contents.
D) Use the Load-DataPage method to initiate the population of the page contents.

4. Client XYZ Corp implemented Pega Customer Service.
A customer service representative (CSR) needs to launch multiple applications to manually update information to keep dam synchronized across systems. The applications are built in different technologies, decreasing the CSR's efficiency in handling customer requests. The client has a requirement to launch all applications from the PLCJA Customer service application. The client requires that data Mows to and from the Pega Customer Service application to the other applications used by the CSR. Changes made in any one of the systems is reflected in other relevant systems. This results in the CSR handling customer requests more efficiently and spending less time manually updating dependent applications.
Which Pega capability do you recommend to support this requirement?

A) Use SOAP/REST services to update the information.
B) Use Robotic Process Automation.
C) Use Robotic Desktop Automation.
D) Use SQL connectors to update the data.

5. What two recommendations do you provide to the development team to ensure the performance of the Pega application does not degrade over tune? (Choose Two)

A) Purge workparty UlU index tables periodically.
B) Schedule scripts to maintain frequently fragmented tables.
C) Add indexes to all columns.
D) Purge and/or archive records based on the company's record retention policy.

Solutions: