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Microsoft MB-230 dumps - in .pdf

MB-230 pdf
  • Exam Code: MB-230
  • Exam Name: Microsoft Dynamics 365 Customer Service Functional Consultant
  • Updated: Aug 10, 2026
  • Q & A: 373 Questions and Answers
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  • Exam Code: MB-230
  • Exam Name: Microsoft Dynamics 365 Customer Service Functional Consultant
  • Updated: Aug 10, 2026
  • Q & A: 373 Questions and Answers
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Microsoft MB-230 dumps - Testing Engine

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  • Exam Code: MB-230
  • Exam Name: Microsoft Dynamics 365 Customer Service Functional Consultant
  • Updated: Aug 10, 2026
  • Q & A: 373 Questions and Answers
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Microsoft MB-230: Positions and Salary

To obtain the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification, one must pass the MB-230 test and the associated exam known under the codename PL-200. With this certificate, the candidates can work as a Functional Consultant. Other job roles that are available for these individuals include a CRM Solution Architect, a Dynamics Developer, a Dynamics Technical Specialist, a Microsoft Dynamics Finance Functional Analyst, and a Pre Sales CRM Solution Architect, among others. The salary outlook for these positions is an average of $69,000 per annum.

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Scheduling Implementation: 10-15%

  • Resources Management: This topic requires your expertise in configuring resources, business closures, organizational units, work hours, and equipment and facilities.
  • Services Management: The test takers will need to demonstrate their skills in defining services, scheduling service activities, and configuring fulfillment preferences. They will also need to show their expertise in a scheduling service activity with schedule boards and creating the schedule boards.

MB-230: Microsoft Dynamics 365 Customer Service Exam Certified Professional salary

The average salary of a MB-230: Microsoft Dynamics 365 Customer Service Exam Certified Expert in

  • Europe - 80,347 EURO
  • United State - 90,247 USD
  • India - 15,00,327 INR
  • England - 70,632 POUND

Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx

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Microsoft MB-230 Exam Syllabus Topics:

SectionWeightObjectives
Implement Connected Customer Service2-6%- Set up IoT and field service integration
Implement scheduling10-14%- Configure service scheduling
  • 1. Set up resources and resource groups
    • 2. Implement scheduling rules and availability
      • 3. Define service activities and requirements
        Implement Customer Service multi-session experience5-9%- Configure Customer Service workspace
        • 1. Integrate channels and productivity tools
          • 2. Set up app profiles and session templates
            Implement routing and work distributionnull- Configure unified routing
            • 1. Define routing rules and decision trees
              • 2. Set up workstreams and queues
                Implement Microsoft Power Platform integration2-6%- Integrate Power Apps and Power Automate
                • 1. Create custom forms and workflows
                  • 2. Connect Customer Service with other apps
                    Manage cases and knowledge management51-55%- Create and manage cases
                    • 1. Manage case hierarchies and relationships
                      • 2. Configure case types and statuses
                        • 3. Implement case routing and queues
                          - Configure Dynamics 365 Copilot for Service
                          - Implement knowledge management
                          • 1. Configure knowledge search and recommendations
                            • 2. Integrate knowledge with cases and portals
                              • 3. Create and manage knowledge articles
                                Manage analytics, visualizations, and insights5-9%- Implement Customer Voice surveys and feedback
                                - Create and manage dashboards and reports
                                • 1. Use out-of-box Customer Service reports
                                  • 2. Build custom dashboards and visualizations
                                    Manage entitlements and service level agreements (SLAs)15-19%- Implement SLAs
                                    • 1. Manage SLA calculations and pauses
                                      • 2. Define SLA KPIs and timelines
                                        • 3. Configure SLA actions and warnings
                                          - Configure entitlements
                                          • 1. Associate entitlements with customers and cases
                                            • 2. Define entitlement terms and restrictions

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