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EXIN ITIL Deutsch Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Key Concepts of Service Management | - Value, outcomes, costs, and risks - Services and service relationships |
| ITIL Service Value System (SVS) | - Guiding principles - Service value chain - Continual improvement - Governance |
| ITIL Practices Overview | - General management practices (e.g., incident, change, problem management) - Technical management practices - Service management practices |
| The Four Dimensions of Service Management | - Partners and suppliers - Organizations and people - Value streams and processes - Information and technology |
EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:
Question 1
Was sollte verwendet werden, um die Erwartungen der Benutzer hinsichtlich der Erfüllungszeiten von Anfragen festzulegen?
A. Die Service-Levels des Lieferanten
B. Die Verbrauchernachfrage nach dem Service
C. Die Zeit, die realistischerweise benötigt wird, um den Service zu erbringen
D. Die vom Kunden angegebene Zeit für die Leistungserbringung
Question 2
Welche Arten der Vermögensverwaltung gibt es?
A. Betriebsführung und IT-Asset-Management
B. IT-Asset-Management und technisches Management
C. IT-Asset-Management und Software-Asset-Management
D. Operatives und technisches Management
Question 3
Welches Leitprinzip empfiehlt die Koordination aller Dimensionen des Servicemanagements?
A. Beginnen Sie dort, wo Sie sind
B. Halten Sie es einfach und praktisch
C. Ganzheitlich denken und arbeiten
D. Iterativer Fortschritt mit Feedback
Question 4
Welcher Begriff wird verwendet, um die Vorhersage und Kontrolle von Einnahmen und Ausgaben innerhalb einer Organisation zu beschreiben?
A. Buchhaltung
B. Wird geladen
C. Budgetierung
D. Governance
Question 5
Was beinhaltet Governance als Bestandteil?
A. Die Service-Wertschöpfungskette
B. Die Leitprinzipien
C. Praktiken
D. Das Service-Wertesystem
Solutions:
| Question 1 Answer: C | Question 2 Answer: C | Question 3 Answer: C | Question 4 Answer: C | Question 5 Answer: D |
