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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Which of the following statements BEST describes the aims of release and deployment management?

A) To ensure that each release package specified by service design consists of a set of related assets and service components
B) To record and manage deviations, risks and issues related to the new or changed service
C) To ensure that all changes can be tracked, tested and verified if appropriate
D) To build, test and deliver the capability to provide the services specified by service design

2. What is the BEST description of an operational level agreement (OLA)?

A) An agreement between the service provider and another part of the same organization
B) A document that describes to a customer how services will be operated on a day-to-day basis
C) An agreement between the service provider and an external organization
D) A document that describes business services to operational staff

3. Which is the CORRECT activity to carry out the "How do we get there" phase of the Continual Service Improvement approach?

A) Measurable targets
B) Baseline assessments
C) Policy and governance review
D) Service and process improvement

4. Remediation planning is a key part of which process?

A) Availability management
B) Change management
C) Financial management for IT services
D) Capacity management

5. What processes represent the scope of financial management for IT services?

A) Cost models and invoicing
B) Budgeting, costing and charging
C) Charging, accounting and billing
D) Budgeting, accounting and charging

Solutions: