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ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which of the following are managed by facilities management?
1.Hardware within a data centre or computer room
2.Applications
3.Power and cooling equipment
4.Recovery sites

A) All of the above
B) 1, 3 and 4 only
C) 1 and 3 only
D) 1, 2 and 3 only

2. Which of these statements about resources and capabilities is CORRECT?

A) Resources are types of service asset and capabilities are not
B) Resources and capabilities are both types of service asset
C) Neither capabilities nor resources are types of service asset
D) Capabilities are types of service asset and resources are not

3. Which of the following areas would technology help to support during the service lifecycle?
1.Data mining and workflow
2.Measurement and reporting
3.Release and deployment
4.Process design

A) All of the above
B) 2, 3 and 4 only
C) 1, 3 and 4 only
D) 1, 2 and 3 only

4. What are the categories of event described in the ITIL service operation book?

A) Warning, reactive, proactive
B) Informational, scheduled, normal
C) Informational, warning, exception
D) Scheduled, unscheduled, emergency

5. Which of the following is not a service desk type recognized in the service operation volume of ITIL?

A) Local
B) Centralized
C) Virtual
D) Outsourced

Solutions: