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Salesforce Certified Field Service Consultant Sample Questions:

1. Northern Trail Outfitters has hired a contractor to help with service calls on an as-needed basis. The contractor should be limited to travel a maximum of 50 minutes from home.
Which action should a consultant recommend?

A) Include a Match Fields work rule.
B) Assign a high efficiency score.
C) Link rules to Relevance Groups.
D) Check 'Keep TheseAppointments Scheduled'.

2. A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five servicesschedules for today, called in sick. How should the workload be assigned to other Field Technicians?

A) Drag and drop the Service Appointments to other available Resources and run Optimization.
B) Update the Resource a not available, select the affected Service Appointments, and press "Schedule."
C) Change the Scheduling Policy to "High Intensity" and activate the Background Optimization process.
D) Ask the Customer Service Rep to call the customers and manually re-schedule for another day.

3. The Dispatcher at Universal Containers wants to schedule Service Appointments from the Dispatch Console while taking the Scheduling Policy into consideration.
Which three options are available to the Dispatcher? Choose 3 answers

A) Select a Service Appointment from the list, use the "Change Status" action and "Dispatch."
B) gy Select a ServiceAppointment from the list, use the "Candidates" action, and select the best time slot.
C) Select a Service Appointment from the list and use the "Schedule" action.
D) Select a Service Appointment from the list, use the "Edit" action and allocate the Resource.
E) Select multiple Service Appointments from the list and bulk schedule them.

4. Each container consists of multiple parts that are tracked by Asset records. Universal Containers's customers usually wait until several parts need service before requesting a Technician come on-site to save money on servicecharges.
How should a Consultant configure Salesforce Field
Service to track the work performed?

A) Create a Work Type and Work Order for each Asset being serviced.
B) Create aWork Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.
C) Create a Work Order and Work Order Line Item for each Asset being serviced.
D) Create a Work Type to automatically create relevant line items for each Asset.

5. Universal Containers just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories.
In which two ways should the Consultant show this relationship?
Choose ? answers

A) Create the Service Territory Location as a Location lookup field.
B) Create the Service Territory Location as a Service Territory lookup field.
C) Add the Service Territory Location Related List on the Service Territory page layout.
D) Add the Service Territory Location Related List on the Location page layout.

Solutions: