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Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of the following are objectives of Supplier Management?
1.Negotiating and agreeing Contracts
2.Updating the Supplier and Contract database
3.Planning for possible closure, renewal or extension of contracts
4.Managing relationships with internal suppliers

A) None of the above
B) 2, 3 and 4 only
C) 1, 3 and 4 only
D) 1, 2 and 3 only

2. Which of the following activities is performed by application management?

A) Agreeing the service levels for the service supported by the application
B) Defining where the vendor of an application should be located
C) Deciding who the vendor of the storage devices will be
D) Ensuring that the required functionality is available to achieve the required business outcome

3. The Service Catalogue Manager has responsibility for producing and maintaining the Service Catalogue. One of their responsibilities would be?

A) Only ensure that adequate technical resources are available.
B) Ensuring that the information within the Service Catalogue is adequately protected and backed-up.
C) Negotiating and agreeing Service Level Agreement
D) Negotiating and agreeing Operational Level Agreements

4. Which of the following are benefits to the business of implementing Service Transition?
1.Ability to adapt quickly to new requirements
2.Reduced cost to design new services
3.Improved success in implementing changes

A) None of the above
B) 1 and 3 only
C) 1 and 2 only
D) 2 and 3 only

5. Which of the following is the BEST definition of an Event?

A) Reducing or eliminating the cause of an Incident or Problem
B) The unknown cause of one or more Incidents
C) Any detectable or discernable occurrence that has significance for the management of the IT infrastructure
D) An unplanned interruption to an IT service

Solutions: