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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. What two types of information are provided by IBM Tivoli Application Dependency Discovery Manager to IBM SmartCloud Control Desk? (Choose two.)

A) Classification Items Relationships
B) Configuration Items
C) Classification Items Hierarchy
D) Asset types
E) Configuration Items Types

2. A customer is planning to implement an IBM SmartCloud Control Desk solution. When should it be recommended to use IBM provided pre-installed VM images?

A) When there will be no more then 50 concurrent users, and time to value is critical for the project.
B) When there will be no more then 50 concurrent users, and the customer wants to reuse an existing database environment.
C) When there will be more then 50 concurrent users, and time to value is critical for the project.
D) When there will be more then 50 concurrent users, and the customer wants to have multiple JVMs.

3. An organization is using IBM SmartCloud Control Desk to manage their IT environment. Which three applications are key to building a knowledge management strategy to help the organization gather, analyze, store, and share knowledge? (Choose three.)

A) Problems
B) Web Service Library
C) Incidents
D) Purchase Orders
E) Inventory
F) Solutions

4. A customer is experiencing a number of pain points in their IT service delivery. The operational efficiency and performance of the IT support teams is dropping, resulting in the IT teams repeating many tasks which have failed to complete due to operator errors. Which solution area can help improve the efficiency of the IT support teams?

A) runbook automation
B) knowledge-based systems
C) financial management
D) a customer relationship management system

5. Which option consists of process, service, and operational management and helps organizations better manage their IT infrastructure?

A) IBM Smart Groupware
B) IBM Service Management
C) IBM Workload Balancer
D) IBM SmartCloud Enterprise Provisioning

Solutions: