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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. Which four objects does the EnergyRuntimeServiceSFS sample permission set give View All and Modify All permissions to a user?

A) Work Order. Work Order Line item. Service Territory. Work Type
B) Work Order. Work Order Line Hem, Service Appointment, Work Type
C) Work Order. Work Order Line Item Work Procedure. Work Plan
D) Work Order. Work Type. Service Appointment. Service Territory

2. A call center agent uses the Energy and Utilities Contact Center Console to schedule a field technician appointment for a customer.
What license is needed to complete this customer requirement?

A) Salesforce Contact Center license
B) Salesforce Service Console license
C) Energy and Utilities Base Service license
D) Salesforce Field Service license

3. An energy company must include a clause about additional operational costs in contracts that exceed 10 MegaWatts in their DOCX Template. The information about energy volume is already available in the Contract object.
How should the administrator proceed to include this condition in the document template to show this clause only when the contract energy volume is higher than 10 MegaWatts?

A) Create a custom formula m DataRaptor Load.
B) Create a custom formula m DataRaptor Extract
C) Create a custom field in the Contract object
D) Create an Apex Class

4. An energy company wants to send to its customers various types of communication via digital channels. Which is the preferred cloud that works in conjunction with Energy and Utilities Cloud to achieve mass communication9

A) Service Cloud
B) Communications Cloud
C) Marketing Cloud
D) Sales Cloud

5. 4 utility company is going through an extensive digital transformation. They want to use Energy and Utilities Cloud as a unified desktop application for service agents in order to have a 360-degree view of customers and guided processes for common actions. For this, they require integrations with their customer information system (CIS) and billing systems.
What three common objects are typically part of this Integration?
Choose 3 answers

A) Balances
B) Premise
C) Meter Pings
D) eSignature
E) Account

Solutions: