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Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers (UC) is expanding its Agentforce for Service capabilities to include case management. For security purposes, UC wants the agent to verify a customer's identity before providing any case-related information. The verification must be deterministic-ensuring that no case details are shared unless identity verification has been successfully completed. Which approach best meets this requirement?

A) Use keywords such as "Always" and "Never" to write clear logic in Topic Instructions to verify user identity before providing any case information,
B) Store the verification status in a custom variable and set a global instruction that the agent should check this variable before sharing case information.
C) Create a variable to store the verification status, set it as output from a "Verify Identity" action, and apply a filter so any case-related actions only run when the variable confirms verification.

2. Universal Containers aims to streamline the sales team's daily tasks by using AI. When considering these new workflows, which improvement requires the use of Prompt Builder?

A) Populate an Al-generated time-to close estimation to opportunities
B) Populate an AI generated summary field for sales contracts.
C) Populate an Al generated lead score for new leads.

3. Universal Containers wants support agents to use Agentforce to ask questions about its product tutorials and product guides. What should the Agentforce Specialist do to meet this requirement?

A) Create a prompt template for product tutorials and guides.
B) Add an Answer Questions custom field in the product object for tutorial instructions.
C) Publish product tutorials and guides as Knowledge articles.

4. Once a data source is chosen for an Agentforce Data Library, what is true about changing that data source later?

A) The Data Retriever can be reconfigured to use a different data source.
B) The data source can be changed through the Data Cloud settings.
C) The data source cannot be changed after it is selected.

5. Universal Containers (UC) plans to implement prompt templates that utilize the standard foundation models. What should UC consider when building prompt templates in Prompt Builder?

A) Train LLM with data using different writing styles including word choice, intensifiers, emojis, and punctuation.
B) Include multiple-choice questions within the prompt to test the LLM's understanding of the context.
C) Ask it to role-play as a character in the prompt template to provide more context to the LLM.

Solutions: