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Avaya 37820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implementation & Migration Planning | 5% | - Migration approaches and risk mitigation - Deployment strategies and rollout planning - Post-deployment validation and support |
| Topic 2: Contact Center & Customer Experience Solutions | 10% | - Customer engagement design principles - Agent, supervisor, and reporting features - Contact Center Select architecture |
| Topic 3: Avaya Midsize Solution Portfolio | 20% | - IP Office platform architecture and features - Licensing models and options - Deployment models: on-premise, hybrid, cloud - Scalability and resiliency options |
| Topic 4: Solution Sizing and Bill of Materials | 15% | - System sizing and capacity planning - Complete bill of materials preparation - Licensing requirements and calculation - Hardware and software component selection |
| Topic 5: Unified Communications & Collaboration Design | 15% | - Conferencing and collaboration applications - Mobility and remote worker solutions - Integration with third-party systems - Voicemail and unified messaging design |
| Topic 6: Customer Business Requirements Analysis | 15% | - Analyze user and site communication needs - Determine collaboration and mobility requirements - Identify business objectives and drivers |
| Topic 7: Networking and Infrastructure Design | 20% | - LAN/WAN design and considerations - VoIP and unified communications network design - QoS planning and bandwidth requirements - Security, survivability, and redundancy |
Avaya Midsize Solution Design Sample Questions:
Refer to the Scenario: IT-FAC.
The Account Manager said that the customer is concerned about the amount of time that calls get held or parked. They would like to get simple reports summarizing this type of Information.
What can you tell the Account Manager about the CDR/SMDR information and output?
- A. IP Office does not track that information but it is available with a call center application.
- B. IP Office tracks that information and It Is provided In a CSV format.
- C. IP Office does not track that Information but It is available using a third-party call accounting application.
- D. IP Office tracks that information and It can be reviewed using the built-in reports.
Correct Answer: D 🗳️
What is one of the features of the Avaya Vantage K165 that makes it different than the Avaya Vantage K175?
- A. It does not Include a camera.
- B. It is not an all glass device.
- C. It has a smaller touch screen.
- D. It has visible mechanical buttons.
Correct Answer: A 🗳️
Refer to the Scenario: IT-FAC.
With their new IP Office, you decide to propose twinning to the mobile users. To twin external calls from the IP Office to these mobile users, on-premise or off-premise, requires two trunks; incoming and outgoing. To support 10 simultaneous calls requires 20 trunks.
In addition to the number of trunks required to extend calls, what other design issue must be considered?
- A. The incoming trunk must be digital and the outgoing can be analog or digital.
- B. The incoming and outgoing trunk must be digital.
- C. The incoming and outgoing trunk can be analog or digital.
- D. The Incoming trunk can be analog or digital and the outgoing trunk must be digital.
Correct Answer: A 🗳️
A customer is considering replacing their Digital Enhanced Cordless Telecommunications (DECT) network with WIFI. They ask you which type of network is better.
Which benefit would you tell them?
- A. DECT Is voice only and the chance of hacking Is minimal,
- B. DECT supports longer distances than Wi-Fi.
- C. WiFi provides voice and data access for users.
- D. WIFI has less up-front costs with BYOD; since there are no endpoints to purchase.
Correct Answer: A 🗳️
A Customer wants to clarify the maximum number of logged-in Agents in his virtualized ACCS with an How many agents can be logged-in to the Agent Desktop at the same time In a High-End solution?
- A. 250
- B. 150
- C. 450
- D. 350
Correct Answer: B 🗳️
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