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Avaya 33810X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration & Interoperability | 15% | - APIs and scripting interfaces - Third-party application integration - Integration with Communication Manager |
| Topic 2: Design Requirements & Considerations | 25% | - Network and security design - Business and functional requirements analysis - High availability and redundancy design |
| Topic 3: Core Solution Components | 25% | - Multichannel and self-service capabilities - Avaya Aura Media Server and Session Manager integration - Contact Center Manager Server and Console |
| Topic 4: Solution Overview & Architecture | 20% | - Scalability and capacity planning - Avaya Aura Contact Center components - System architecture and deployment models |
| Topic 5: Implementation & Validation | 15% | - Troubleshooting and support design - Performance optimization and monitoring - Deployment planning and best practices |
Avaya Aura® Contact Center Solution Design Sample Questions:
1. A Contact Center manager wants a fast First Call Resolution, and has requested a Skype for Business client software on Avaya Agent Desktop.
Which statement describes what the Avaya support department needs be prepared to tell the manager?
A) Agent Desktop does not support co-resident Skype for Business client software.
B) Microsoft Lync Server are not supported.
C) Microsoft Skype Server are not supported.
D) Different Presence client software are supported on Avaya Agent Desktop.
2. During a discovery conversation with a satellite television provider, a sales person learned that the business pain point of multi channel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.
Which value proposition would you use?
A) Avaya Aura® Contact Center solutions enable blended multichannel capabilities that can help to Improve customer experiences. Increase revenue, and customer lifetime value.
B) Avaya Aura® Contact Center solutions extend Avaya's Innovation In customer experience management to businesses, with the simplicity and value they require.
C) Avaya Aura® Contact Center solutions enable blended multichannel so businesses can leverage Avaya customer experience management leadership In a solution that is optimized for use with Avaya Aura®.
D) Avaya Aura® Contact Center solutions allow businesses to leverage Avaya customer experience management leadership In a solution that Is fit for purpose.
3. During the discovery conversation with South Travel Stores, they said they want to leave a chat message for the experts if they are not available.
Which component would the sales person offer South Travel Stores?
A) Messaging (AAM)
B) Multimedia Messaging
C) Context Store Snap-In
D) Co-browse Snap-In
4. When using a browser to administer the Avaya Aura® Contact Center, which browser is supported with CCMA?
A) Microsoft Internet Explorer 11.0 32 bit
B) Firefox 66.0 32 bit
C) Microsoft Edge 64 bit
D) Google Chrome 74.0 64 bit
5. Which Avaya Call Recorder provides Active Parallel Redundancy as option?
A) Avaya Contact Recording Advanced
B) Avaya Enhanced Contact Recording
C) Avaya Basic Contact Recording
D) Avaya Contact Recording
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: A |







