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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. Your customer is asking questions about the reliability of their new Avaya Contact Recording system. They have only one physical recorder.
As far as reliability is concerned, which two options would be available for your customer? (Choose two)

A) Use a fault tolerant Storage Area Network (SAN)
B) The operating system and call database should be RAID 1 and the recording storage area should be RAID 5
C) Record calls directly to a network attached storage (NAS)
D) Record calls directly to a tape drive
E) Use any backup software to back up the system daily

2. On an Avaya Contact Recorder Master web client that is configured for CS1000, which options are available within the operations tab?

A) Quality Monitoring
B) Station Exec
C) On Demand
D) Meeting

3. A technician has successfully completed installing the Enterprise Reporting server. The Enterprise Reporting URL is launched, and the success of the installation needs to be verified.
Which login credential should be supplied so login can occur?

A) cslogin with password passion
B) ws_admin with password cs
C) eqadmin with password passion
D) eadmin with password password

4. A technician has installed an Avaya Quality Monitoring application where each Avaya Quality Monitoring component was installed on a separate server. The technician needs to configure the Avaya Quality Monitoring recording mode on the Avaya Contact Recorder to integrate the Avaya Contact Recorder with the Avaya Quality Monitoring.
Which parameter should be entered under "URL(s) of Quality server(s) to connect to" field?

A) The hostname of the server where the BDR component was installed; the same port number as it is configured on the Avaya Quality Monitoring under the CTI adapter component related to integration with the Avaya Contact Recorder.
B) The hostname of the server where the eRecorder component was installed; the same port number that is configured on the voice card in Avaya Quality Monitoring.
C) The Fully Qualified Domain Name (FQDN) of the server where the web server component was installed
D) The hostname of the server where the BDR component was installed

5. When an Avaya Contact Recording server is installed with more than one Network Interface Card (NIC), what should be set to indicate which NIC to use for Audio and screen content streams?

A) General Setup > Recorder > Replay Server(s)
B) General Setup > Recorder URL(s) of external port(s) to connect to
C) General Setup > Recorder > IP address on this server to use for recordings
D) General Setup > Recorder > Key Management Server

Solutions: