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Avaya 3305 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| System Administration and Maintenance | - Logging, reporting, and performance tuning - User, role, and security management - System monitoring and troubleshooting |
| Integration and Deployment | - Deployment best practices - Backup and recovery procedures - Integration with SIP, IVR, and external systems |
| Proactive Outreach Manager (POM) Implementation | - POM installation and configuration - Campaign setup and management - Outbound dialing strategies and rules |
| Avaya Aura Experience Portal Architecture and Components | - Media processing and call flow basics - System architecture and core components overview - Integration with Avaya Aura platform |
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
Which level of permission should the directory have, if the Installation DVD files of Avaya Aura Experience Portal are accessed from a shared network directory or local directory?
- A. readable by avayavp
- B. readable by all Avaya service accounts
- C. readable by all users
- D. readable by root or sroot
Correct Answer: C 🗳️
You have installed an Orchestration Designer application on a Tomcat application server and try at call to the application. The test call fails.
What is the best way to validate the application installation?
- A. Open a browser window and access the application Http:// <host>: <port>/<application name>/index.html
- B. Check AAEP administration System Maintenance > Log Viewer
- C. Check the Avaya Aura experience Portal (AAEP) System Monitor.
- D. Look at the Application Detail Report in the AAEP administration.
Correct Answer: A 🗳️
You have just installed Proactive Out roach Manager (POM) 2 SP 4 or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appear to show an Active Job, but no outgoing calls appear to be made. You notice the following entry in the CrnpMgrService.out log file:
CmpMgtService.out
@2011-10-21-02-32-43|P_POMCM002|ERROR|POMCM|||OUT call web service returned fault: Transport error: 401 Error: Unauthorized | 192.9.84.93 ####
Which step must you take to correct the issues and continue with this procedure?
- A. Login to Experience Portal Manager (EPM) using a user with an assigned role of "Administration" and ensure that the Outcall User Name and Password administered in POM Configuration > POM Server > Outbound Settings > Voice Server link is the same as in User Management > Users > and that it is enabled and not locked.
- B. Login to EPM CLI using a Linux user with root permissions and ensure that the Outcall User Nan and Password administered in POM Configuration > POM Server > Outbound Settings > Voice server link contains a valid password and" is not locked.
- C. Login to EPM using a user with an assigned role of "Administration" and ensure that the Outcall User name administered in POM Configuration > POM Server > Outbound Settings > voice Server link has the assigned role of "Web Services".
- D. Login to EPM using a user with an assigned role of "Administration" ensure that the Outcall U Name and Password administered in System Configuration > VPMS Servers > VPM5 Settings > Web Service Authentication > Outcall is the same as in User Management > Users > and then enabled and not locked.
Correct Answer: C 🗳️
A customer creates a campaign but it is failing to start.
Which two logs should be checked for possible error messages? (Choose two)
- A. $POM_.HOME/logs/CmpMgrService.out* log files
- B. $POM__HOME/logs/PIM _CmpMgr.log* log files
- C. $POM _HOME/logs/PIM_Web.log log* files
- D. $POM_HOME/logs/CmpDirService.out* log files
- E. $POM_HOME/logs/PIM_CmpDir.log* log files
Correct Answer: B,E 🗳️
Which completion code is updated when any contact gets restricted due to Do Not Call (DNC)?
- A. DNCREQ
- B. DNC
- C. Restricted DNC
- D. Restricted
Correct Answer: C 🗳️
Jenny 
Alexander 
Gladys 
Bess 
Donahue 
Meredith 
Jonas 
Bennett 
Prudence 
Joseph 
Rock 
Kimberley 
Lyndon 
Megan 
Kimberley 
Geoffrey 
Nicholas 
Marshall 
