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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A company has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Communication Manager (CM) solution. The administrator would like to assign specific permissions to a specific user. How can the administrator assign the permissions?

A) Create a custom role and assign the user to the role.
B) Assign the user a role and then customize the role for that user only in the permissionstab.
C) Assign multiple roles to the user to customize permissions.
D) The administrator must assign the user with the correct group. Permissions areassignedat the group level only.

2. A customer plans to integrate Avaya Contact Center Control Manager (ACCCM) in a virtual environment. Which two virtual Nation platforms are supported by ACCCM? (Choose two.)

A) Xen, Hyper-V
B) Virtual Server 2008, vSphere
C) CoWare, Xen
D) FSXI 3x, Virtual Server 2005 R2
E) VMwareESXI3.x, vSphere

3. A customer plans to deploy an Avaya Contact Center Control Manager (ACCCM) solution.
They would like to install a single ACCCM server that also runs the database.
Which installation component is required to meet the customer's needs?

A) Microsoft MVC
B) .NETFramework4.0
C) SQLServer2008 R2Express
D) Microsoft Silverlight3.0

4. A customer has deployed an Avaya Contact Center Control Manager (ACCCM) solution with the following component:
* Avaya Call Management System (CMS)
* Communication Manager (CM)
* Avaya Aura Contact Center (AACC) server
* Avaya IQ
Which component requires ACCCM to have a Solaris account for integration?

A) AvayaCMS
B) Avaya IQ
C) AACC
D) CM

5. When integrating Avaya Contact Center Control Manager (ACCCM) with Avaya Quality Monitoring, it is necessary to create a login ID for the Quality Monitoring Database.
Which database role membership must be selected when creating the user?

A) db_owner
B) db_datawriter
C) witness_user_role
D) db_securityadmin

Solutions: