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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
1. The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified extension at a specified time. The phone will display "Alarm" and the prompt that will play is, "This is an alarm call please hang up". Which description is true?
A) The phone display message cannot be changed. The prompt is recordable by user by phone but cannot use a .wav file.
B) The phone display is manageable; you can change the message on the display. The prompt is recordable by user by phone or you can use a .wav file.
C) The phone display message cannot be changed. The prompt is not recordable by user.
D) The phone display is manageable; you can change the message on the display. The prompt is recordable by user by phone but cannot use a .wav file.
E) The phone display message cannot be changed. The prompt is recordable by user by phone or you can use a .wav file.
2. What does it mean when the system status light on an IP Office expansion (e.g. ATM16, DS/DT30) module is flashing green?
A) No lines/stations are in use on the module.
B) There is no communication with the IP Office.
C) The .bin files are not loaded into the module.
D) A line/station is in use on the module.
3. Where can you find information detailing which software versions are compatible with each other?
A) The IP Office Technical Bulletins
B) IP Office Manager Help File
C) The IP Office Installation Guide
D) IP Office User Guide
4. When implementing a fully integrated multi-site network using only IP500s, which licenses will be required to be on all sites?
A) IP500 Voice Networking Channels
B) IP500 IP Office Multi-Site Network (MSN)
C) Preferred Edition - Messaging
D) Advanced Small Community Networking (SCAN)
5. A new customer reported an issue on their site in Milan. The IP phone can login but cannot make calls to any agents that are using analog phones. what is the problem?
A) 20 packets missed means too many packets lost; IP Office stops the call proceeding.
B) All cards may not be seated correctly.
C) You need to buy additional licenses.
D) Embedded Voicemail is not running properly.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: B |







