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Oracle 1Z0-465 Exam Syllabus Topics:

Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:

1. Which incident field is designed to be used by your customer to standardize tracking of how incidents are resolved?

A) Disposition
B) Severity
C) Response Message
D) SLA Instance
E) Source

2. Your customer has asked you to create a report that shows all incidents opened within the past month.
The report should show the following columns:
-Number of incidents opened in the past month -Number of incidents opened in the past week -Number of incidents opened in the past day
Which two functions are needed in the expressions to create the three columns?

A) DECODE
B) NVL
C) SUM
D) AVG
E) IF

3. When an incident is opened, your customer would like to have different workspaces open based on the six products that can be selected when an incident is submitted from the Ask A Question customer portal page.
When designing the workflow used to complete this requirement, which three elements are necessary?

A) Set Fields
B) Entry Point
C) Decision
D) Load
E) Workspace

4. Which example requires the use of a one to many, parent child custom object application?

A) Your customer wants to keep track of all the cars the end customers drive.
B) Your customer wants to keep track of the end customer's Customer identification Number
C) Your customer has stated that they want to track when end customers are contacted by sales associates.
D) Your customer has stated that they want to report on end customers that have similar attributes.

5. Your customer would like you to alter the create account page.

They would like you to change the following Items:
-Custom fields: (display only these two fields) -Contacts.free_trial (Not Required) -Contacts.contact_okay (Not required)
-Standard fields: -Contact.email_alt1(Required) -Contacts.email_alt2(Not required) -Contacts.ph_mobile(Not required) -Contacts.ph_home(Required) -Name (Not required)
Identify the option that correctly reflects the changes requested by the customer.

A) Option A
B) Option D
C) Option B
D) Option C

Solutions: