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Oracle 1Z0-1037-21 Exam Syllabus Topics:

Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. What should you configure so that specific keywords and synonyms will be used for answers when an answer search of exact phrase type is performed?

A) both the Answers Keywords and Stopwords
B) the wordlist files
C) the thesaurus.txt file
D) the alias.txt file

2. Which action can be performed on published reports?

A) add page breaks
B) enable drill-down links for report levels
C) activate run-time selectable filters
D) modify report permissions

3. You have created a new answer article for your customer but when you are trying to see that answer article on the Customer's Portal you find that it is not appearing.
Which two issues might be causing the problem? (Choose two.)

A) The answer article is not assigned to any staff member/staff agent.
B) There is no search term added in the answer keyword list.
C) There is no display position defined for the answer article.
D) The answer is not assigned to any product/category that is visible to a customer.
E) The answer status is not set to public or custom status of status type "public".
F) There is no answer content added to the answer article.

4. Which two statements are true about Connect Web Services? (Choose two.)

A) Connect Web Services should only be used for read-only data.
B) Connect Web Services can be used anytime you are looking to extend the functionality offered by Oracle Service Cloud.
C) Connect Web Services can be used to integrate with other applications that require Oracle Service Cloud Data including integrating from Agent Desktop Add-ins.
D) If there is a requirement toextend Agent Desktop, Connect Web Service cannot be used within a Desktop Add-In.

5. In Knowledge Advanced, which section displays the lock status?

A) Analytics
B) Reports
C) Overview
D) Properties

Solutions: