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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What affects the value and strategy of Social Business for your customer?

A) Depends on their industry, where they are in that industry, what their key differentiators are.
B) The value is determined by how much they buy.
C) Only Internet-based companies get value from Social Business.
D) The value of Social Business is the same for every customer.

2. Which feature of IBM Sametime can be easily translated into quick return on investment for your customers?

A) Reduce travel costs due to meetings and reduced phone line charges from telephony
B) Support for key video and audio codecs
C) Color-coded status indicators
D) Ability to integrate with Microsoft products

3. What capability allows for more than one person to create and update a site that contains helpful information like a FAQ (Frequently Asked Question) in IBM Connections?

A) Blogs
B) Journals
C) Wikis
D) Forums

4. Which product line represents the front-end and people-focused area of IBM's Social Business platform?

A) IBM WebSphere
B) IBM Cognos
C) IBM eCommerce
D) IBM Collaboration Solutions

5. What is one of the goals when first meeting with customers?

A) Determine how much budget they have
B) Deliver high-pressure sales tactics to close the deal
C) Ask them which products they are going to buy today
D) Provoke your customer to thought and action as to how Social Business is changing how we work.

Solutions: