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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Master Data Management | <10% | - Components and data model of MDM - Create, maintain, and integrate master data |
| Analytics and Reports | <10% | - Generate and interpret reports for decision-making - Access and use reporting tools |
| Smartforms | 8% - 12% | - Create and manage Smartform templates - Features and use cases of Smartforms |
| Architecture and Administration | 11% - 20% | - Architectural components of SAP FSM - Company settings, permissions, and business rules configuration |
| Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
| Mobile SAP Field Service Management Application | 11% - 20% | - Accept, execute, and close service calls - Features and capabilities of mobile app |
| Customer Self-Service | <8% | - Self-service portal and process flow - Service request creation and execution |
| Integrations | <8% | - Integration with SAP and third-party systems - End-to-end integration scenarios |
| Crowd Workforce | <8% | - Manage crowd workforce assignments - Concept and benefits of Crowd Service |
SAP Certified - SAP Field Service Management Sample Questions:
Which features are offered by the Operations View dashboard included in the RISE with SAP Methodology? (Choose all that apply) There are three correct answers.
- A. Development of new AI features
- B. Collection of daily and historical data on system health
- C. Real-time financial analysis
- D. Jump-ins to SAP Cloud ALM applications for detailed insights
- E. Overview of System Health score for SAP systems
Correct Answer: B,D,E 🗳️
What are the key components of the RISE with SAP Methodology? (Choose all that apply) There are three correct answers.
- A. Integrated Toolchain
- B. Standardized Framework
- C. Business Marketing Strategy
- D. Expert Guidance
- E. New Customer Acquisition System
Correct Answer: A,B,D 🗳️
A job requiring multiple technicians can be planned/assigned by using the features 'Supporting Technician', 'Teams', or 'Crews'. True or false?
Choose the correct answer.
- A. True
- B. False
Correct Answer: A 🗳️
A Company in SAP Field Service Management uses a repository of master data which is shared between all companies within the account Choose the correct answer.
- A. True
- B. False
Correct Answer: B 🗳️
What characteristic is true with regards to autoscheduling?
Choose the correct answer.
- A. Autoscheduling is intended to provide support to the dispatcher while manually interacting with the system while planning service jobs.
- B. Autoscheduling is intended completely automate the scheduling of jobs, without the direct intervention of a dispatcher
Correct Answer: B 🗳️
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