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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| SAP Emarsys Customer Engagement and SAP Marketing Cloud | <=10% | - Campaign management - Marketing automation strategies - Customer segmentation |
| Extensibility in SAP CX Solutions | 11-20% | - In-app extensibility - Side-by-side extensibility using SAP BTP - Low-code/No-code development (SAP Build) |
| SAP Commerce Cloud | 11-20% | - Order management - Commerce solution architecture - Storefront and catalog management |
| SAP Integration Suite | 11-20% | - Cloud Integration capabilities - Integration strategy and architecture - Open Connectors - API Management |
| The Intelligent Enterprise | <=10% | - Understanding SAP's End-to-End Business Processes - SAP Business Suite Strategy |
| SAP Customer Data Solutions | 11-20% | - Customer Data Platform (Unification and Segmentation) - Customer Data Cloud (Identity and Consent) |
| SAP Sales Cloud and SAP Service Cloud | 11-20% | - Sales process configuration - Integration with back-end systems - Service ticket workflows |
| Managing Clean Core | <=10% | - Applying clean core methodology to SAP CX solutions - Evaluating for clean core principles |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
In which level of the SAP Business Technology Platform account do you manage your applications, services, and subscriptions?
- A. Directory
- B. Global account
- C. Org member
- D. Subaccount
Correct Answer: D 🗳️
Which of the following API types does SAP recommend to use to achieve clean core integrations? Note: There are 2 correct answers to this question.
- A. RFC
- B. OData
- C. IDoc
- D. SOAP
Correct Answer: B,D 🗳️
You are performing the Assess Your Integration Strategy step of the SAP Integration Solution Advisory Methodology. Which of the following activities are included?
Note: There are 2 correct answers to this question.
- A. Scope the integration domains.
- B. Complete the SAP Integration Solution Advisory Methodology template.
- C. Scope the integration use case patterns.
- D. Map integration technologies.
Correct Answer: A,C 🗳️
How can Service Agents take action to improve the reaction times of a case in SAP Service Cloud?
Note: There are 2 correct answers to this question.
- A. They can modify the Resolution Due On field.
- B. They can assign a different team to the case.
- C. They can escalate the case.
- D. They can change the service level determination rules.
Correct Answer: B,C 🗳️
Which statement describes SAP One Domain Model?
- A. It is a common model for business objects that enables systems to speak the same language during data exchange.
- B. It is a model for defining analytical content with common attributes and common semantics for SAP applications.
- C. It is a domain model for classifying integration types to different domains.
- D. It is a canonical model for enterprise data enhanced by SAP for cloud usage.
Correct Answer: A 🗳️
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