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Salesforce BA-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Business Process Mapping and Optimization	12%	- Design optimized processes aligned with Salesforce - Map existing business processes - Identify improvement opportunities - Validate process designs with stakeholders
Topic 2: User Stories and Acceptance Criteria	18%	- Define components of a well-formed user story - Write clear, testable acceptance criteria - Manage and maintain user story documentation
Topic 3: Requirements Gathering and Management	18%	- Distinguish between scope, requirements, and user stories - Engage stakeholders to elicit, validate, and prioritize requirements - Document and maintain requirements in version control
Topic 4: Collaboration with Stakeholders	23%	- Plan discovery activities based on stakeholder groups - Identify stakeholders and build effective relationships - Bridge gaps between business and technical teams - Select appropriate communication and analysis techniques
Topic 5: Customer Discovery	17%	- Align Salesforce capabilities with business needs - Assess current state of Salesforce usage - Understand role of Business Analyst in implementation lifecycle - Identify business goals, strategies, and challenges - Analyze environment and identify constraints/opportunities
Topic 6: Development Support and User Acceptance	12%	- Document lessons learned and feedback - Evaluate test results and confirm solution meets requirements - Define and plan user acceptance testing - Support development teams with clarification

Salesforce Certified Business Analyst Sample Questions:

Question #1

A business analyst is working with a new customer on a Sales Cloud implementation. The executive sponsor for the project is new to the company and their role as VP. The sponsor has inherited functional requirements from the previous VP that were gathered 9 months ago. The project start date has yet to be defined. The sponsor wants to use the inherited requirements in lieu of a traditional discovery process.
What is the largest risk with this approach?

A. The previous VP's requirements may differ from those of the new executive.
B. The previous VP's requirements are outside of the Salesforce framework.
C. The previous VP's requirements fail to meet current formatting standards.

Reveal Solution Discussion 0

Correct Answer: A 🗳️