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Avaya 3000.3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| IP Office Hardware & Components | 15% | - Control units and expansion modules - Interface cards and endpoint support - Power options and hardware compatibility |
| Infrastructure Data Gathering | 15% | - Existing PBX, dial plan, and telecom infrastructure - Data network assessment and integration needs - Customer productivity and business requirements |
| Maintenance & Troubleshooting | 10% | - Performance verification - Common issue resolution - Fault diagnosis and monitoring |
| Telephony & Messaging Applications | 15% | - VoiceMail Pro and auto attendant - Meet-me conferencing and CCR reporting - One-X Portal and user applications |
| Solution Design & Architecture | 20% | - Small Community Network (SCN) design - IP Office platform selection and sizing - Site topology, scalability, and capacity planning |
| Implementation & Configuration | 25% | - Call routing, ARS, trunk configuration - System setup, user and extension configuration - Licensing and feature activation |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
A customer wants to set up two IP500v2 Office control units at different sites. Which H.323
supplementary service signaling method would you choose to automatically exchange information about users and extensions, allowing remote users to be called without any additional configuration on the local IP Office?
- A. H.450
- B. QSIG-A
- C. IP Office SCN
- D. QSIG-B
Correct Answer: C 🗳️
Which outcome can be prevented with a correctly designed multi-site SCN solution?
- A. Tromboned calls
- B. Oversubscribed voice Mail storage
- C. Oversubscribed VMPro ports
- D. Compromised ACD routes
Correct Answer: C 🗳️
A customer has requested that a plan be implemented to give their two sites complete resiliency.
Which option will accomplish this?
- A. VoiceMail Pro with a backup server
- B. IP 500v2 with redundant processor
- C. IP Phones with backup call server
- D. IP Office Resiliency License
Correct Answer: C 🗳️
In Windows Services, which tab would you use to allow the VoiceMail Pro service to run as a specific user?
- A. Dependencies
- B. Log on
- C. General
- D. Advanced
Correct Answer: B 🗳️
A customer is installing ContactStore 7.8 on a separate Windows server from the VoiceMail Pro Server. What must be set in the servers so that the recordings move from the voicemail server to the ContactStore server?
- A. The registry key is a string containing the name of the share.
- B. IP Office must be in a SCN.
- C. The Workgroup name must be in each server.
- D. VoiceMail Pro must be part of the domain.
Correct Answer: A 🗳️
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